Effective Date: September 26, 2026
Welcome to Kerala Vibes (accessible via https://keralavibes.com/). We operate premium taxi cab services, airport transfers, luxury tempo traveller rentals, Urbania rentals, and event travel logistics across Kochi and Kerala. Your privacy is of paramount importance to us. This Privacy Policy document outlines the types of personal information that Kerala Vibes collects, how we use it, and the steps we take to safeguard your data.
By using our website, booking platforms, or contacting us through Call or WhatsApp lead generation channels, you hereby consent to our Privacy Policy and agree to its terms.
1. Information We Collect
To provide seamless local cab rentals, airport taxis, and customizable Kerala tour packages, we collect information in two primary ways:
A. Information You Provide Directly to Us
When you interact with our advertisements, submit a website contact form, call us, or message us on WhatsApp to book a ride, we may ask for:
- Contact Details: Name, email address, phone number, and WhatsApp contact handle.
- Booking & Travel Details: Pickup location, destination, flight details (for Cochin airport taxi services), travel dates, number of passengers, and preferred vehicle type (Sedan, Ertiga, Innova Crysta, Tempo Traveller, or Urbania).
- Payment Information: Financial data required to process minimum rents or advance booking fees securely.
B. Information Collected Automatically
When you visit https://keralavibes.com/, we may automatically collect standard data via log files and analytics tools:
- Log Files: This includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), date/time stamps, referring/exit pages, and the number of clicks. This data is not linked to personally identifiable information.
- Cookies and Web Beacons: Like any other website, Kerala Vibes uses cookies to store visitors’ preferences, optimize user experience, and customize webpage content based on browser types or previous interactions.
2. How We Use Your Information
We use the information we collect to maintain and scale our premium transport and tour services across Kochi. Specifically, we use it to:
- Provide, operate, and maintain the website
https://keralavibes.com/. - Process your online taxi reservations and coordinate timely passenger dispatches.
- Communicate with you directly via Call or WhatsApp for booking confirmations, real-time driver tracking, and customer support.
- Provide accurate billing, minimum rent estimations, and custom itinerary planning for Kerala tour packages.
- Understand and analyze how users interact with our website to improve our online platform interface.
- Develop new tour services, packages, and seasonal travel offerings.
- Detect and prevent fraudulent activities or unauthorized bookings.
3. Third-Party Services and Analytics
Kerala Vibes may use third-party service providers to optimize our digital operations:
- WhatsApp Business Platform: For facilitating quick lead generation, instant ride queries, and automated booking greetings.
- Google Analytics: To evaluate traffic patterns on
https://keralavibes.com/ and ensure our regional SEO campaigns target relevant audiences effectively. - Maps and Navigation Services: To coordinate precise route scheduling and map visualizations between our professional drivers and passengers.
These third parties have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.
4. Data Security and Retention
The security of your personal data is critical to us. We implement industry-standard commercial security measures to protect your contact information and travel records. We retain your personal data only for as long as necessary to fulfill your travel bookings, resolve customer service requests, comply with statutory tax requirements in Kerala, or enforce legal agreements.
5. Children’s Privacy Protection
Another priority is adding protection for children while using the internet. Kerala Vibes does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately, and we will do our best efforts to promptly remove such information from our records.
6. Your Data Privacy Rights
Depending on your jurisdiction, you may have specific data rights, including:
- The right to request access to the personal data we hold about you.
- The right to request corrections to any inaccurate or incomplete travel or contact profiles.
- The right to request erasure of your data under specific conditions.
- The right to opt-out of receiving promotional WhatsApp messages or marketing emails.
To exercise any of these rights, please contact us directly using the information provided below.
7. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We advise you to review this page periodically for any changes. We will notify you of any modifications by posting the new Privacy Policy on this page, and the changes become effective immediately after they are posted on https://keralavibes.com/.
8. Contact Us
If you have any questions, suggestions, or require more information regarding this Privacy Policy, do not hesitate to reach out to us:
- Website: https://keralavibes.com/
- Phone / WhatsApp: +91 90618 28200
- Email: info@keralavibes.com
- Office Address: Vadacode P O, Kangarappady, Ernakulam, Kerala, India – 682021
